The Austpac group of companies is committed to upholding the 10 National Privacy Principles (NPPs) contained in the Privacy Act 1998 (Commonwealth).
We believe an individual’s right to keep their personal information private is very important. We are committed to protecting and maintaining the privacy, accuracy and security of your personal and financial information.
How we collect your information
We will only collect information relevant to our business relationship with you. see
The information will include your contact details, personal details such as name, address, phone numbers, email address, information about your use of our products and services and in some instances where requested by you, your financial information including credit card details. We do not collect sensitive information from you (as defined in the Act) without your consent or unless authorised by the law.
How we use your information
We will limit the use of your personal information to:
- Carrying out business which includes your account management and our product research and analysis
- Fulfilling our legal requirements (for example, disclosure to law enforcement agencies or the courts)
- Recommending to you, or providing you with information about our products and services. However, you can notify us at any time if you do not wish to receive these offers.
Who will use your information?
We will not share, sell, or trade your personal information other than within the Austpac group of companies.
Access to your information
You have the right to access most personal information we hold about you as required under the Act. This right is subject to some exceptions, for example, you may not obtain access to information relating to existing or anticipated legal proceedings. You can request access to your information by simply contacting our Privacy Officer. Your request will be acknowledged within 14 days and access arranged.
Your information is secure
We will ensure your personal information is kept secure and confidential. Only authorised employees of the Austpac group of companies will have access to your personal information. We will not retain any information for longer that is required by use to fulfil our legal obligations.
Accuracy
If you think that any information we hold about you is inaccurate please contact us and we will, with your help, keep your personal information accurate and up to date.
Contact Details
Privacy Officer
Austpac Group Ltd
PO Box 4352
Richmond
Victoria 3121
Tel: 03 9420 9500
Email:
privacy@austpac.com
Austpac Privacy on the Internet
We understand that when accessing our web site or interacting with us online, the privacy and confidentiality of your personal information is important to you. The Austpac group of companies is committed to safeguarding the personal and financial information you provide to us.
How we collect and capture information
We generally only collect personal information from this web site when it is provided voluntarily by you – for example when you fill in a form requesting information about our services and products or supply us with your email address.
When you visit our web site, our Internet Service Provider (ISP) makes a record of your visit and records the following information:
- Your internet address
- Your domain name if applicable, and
- The time and date of your visit
Technology called cookies is used when you visit our web site. Cookies are small pieces of information that can be stored on your hard drive (persistent cookies) or in memory (session cookies.) We currently make limited use of cookies on this web site.
Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse cookies, or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.
When you seek an enquiry on line, we may request personal information such as your name, address, email address, phone numbers and details applying to your particular request. We will tell you how we use the information we collect, and how you can access the information if we have retained it.
Security
We use a variety of physical and electronic security measures to secure information. These include:
- Restricting access to our offices to only authorised personnel
- Firewall and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.
The Internet is not a secure environment. If you use the Internet to send us any information, including your email address, it is sent at your own risk.